AUSTRALIAN DELIVERY

All orders have an eta delivery date of 2-3 weeks.

Flat Rate Shipping & Handling of $15.00

Orders are shipped via Australia Post – Tracking numbers are provided when available.

INTERNATIONAL DELIVERY

All orders have an eta dispatch date of 2 weeks.

Orders are shipped via Australia Post International – Tracking numbers are provided when available.

E S T I M A T E D   D E L I V E R Y   T I M E S :

New Zealand (10-20 working days) – $30
North America, Western Europe, Asia and the Pacific (21-28 working days) – $30
Rest of the world (25-30 working days) – $30

WHERE IS MY ORDER?

When your order is dispatched you will receive an email with all your tracking information. 

You can use your tracking number to run a trace on your parcel here:
 

If you believe your order should have arrived by now, please use the form below to send a support request and we’ll look into your order ASAP.

FIND MY ORDER

RETURNS

WHAT IS OUR CHANGE OF MIND RETURNS POLICY?

If you change your mind, or if a product is not suitable, the item can be returned for a full refund if the below conditions are met.

You can return your item (excludes perishable items, jewelry and personalised products) within 14 days of delivery for a full refund if:

·     you have the original receipt to supply,

·        the item is unused and in its original, re-saleable condition,

·        and the original tags are still attached.

Return postage is not included. 

We will not refund or replace on damaged items caused by incorrect use, not following care instructions, or activities unsuitable for the garment.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your claim after inspecting the item.

 

MY PRODUCT IS FAULTY, WHAT CAN I DO? 

If you believe that your product has a major fault please contact the Brisbane Bandits Shop: info@brisbanebandits.com.au. 
 
You will be required to provide proof of purchase (ie. your receipt), along with photos of the faulty product and/or we may require you to send the item back for assessment.
 
Following assessment, if your item is deemed to have a major fault you will be refunded in full or offered a replacement. 

 

PLAYER WORN JERSEYS 

These jerseys were worn by Bandits players in pre-season, professional games or post season games. Please note that there may be stains or smudges that will appear on the jersey depending when worn. 
Please note no refunds will be provided for player worn jerseys